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Spyware.ModemSpy

Spyware.ModemSpy

Updated:
13 February 2007
Version:
3.3.1
Publisher:
SoftCab Inc.
Risk Impact:
High
File Names:
modemspy.exe
Systems Affected:
Windows

Behavior


Spyware.ModemSpy is a spyware program that records phone conversations.

Symptoms


The files are detected as Spyware.ModemSpy.

Behavior


A user must install and run Spyware.ModemSpy.

Antivirus Protection Dates

  • Initial Rapid Release version 02 October 2014 revision 022
  • Latest Rapid Release version 01 February 2015 revision 020
  • Initial Daily Certified version 17 July 2004
  • Latest Daily Certified version 16 August 2011 revision 023
  • Initial Weekly Certified release date 17 July 2004
Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.

Spyware.ModemSpy can stealthily record phone conversations. According to the Spyware.ModemSpy Web site, this program has the following features:

    • Automatically records telephone conversations.
    • Records messages from a microphone, like a dictaphone.
    • Allows a voice-activated recording option.
    • Plays back recorded messages via a phone line or computer speakers.
    • Automatically records all phone calls.
    • Supports built-in automatic gain control software.
    • Supports one-click email sending with attached record.
    • Detects and logs Caller ID.
    • A friendly program interface enables making quick notes to remember call contents.
    • Supports convenient Caller ID popup window.
    • Provides access to your records over a Local Area Network (LAN).
    • Supports an optional caller ID pop-up window on all the computers connected to the LAN.
    • Supports an optional remote party notification before recording. It is required by law in some countries.
    • Supports a Super Spy option for stealth recording.
    • Supports an optional answering machine mode.
    • Enables recording from a data modem (you would need to physically connect your modem and sound card).
    • Converts your records to any voice format (MP3, WAV, and so on).


When Spyware.ModemSpy is installed, it performs the following actions:
  1. Creates the following files:

    • %ProgramFiles%\Modem Spy\modemspy.exe
    • %ProgramFiles%\Modem Spy\modemspy.hlp
    • %ProgramFiles%\Modem Spy\modemspy.ini
    • %ProgramFiles%\Modem Spy\uninst.exe
    • %ProgramFiles%\Modem Spy\upgrader.exe

      Note: %ProgramFiles% is a variable that refers to the path to the program files folder. By default, this is C:\Program Files.

  2. Adds the value:

    "ProductNonBootFiles" = "0x30E7000D"

    to the registry subkey:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer
    \UserData\S-1-5-18\Products\904000001E872D116BF00006799C897E\Usage

  3. Adds the value:

    "(Default)" = "%ProgramFiles%\Modem Spy\modemspy.exe %1"

    to the registry subkey:

    HKEY_CLASSES_ROOT\.msplg\shell\open\command

  4. Adds the value:

    "(Default)" = "%ProgramFiles%\Modem Spy\modemspy.exe,0"

    to the registry subkey:

    HKEY_CLASSES_ROOT\.msplg\DefaultIcon

  5. Adds the value:

    "DisplayName" = "Modem Spy"

    to the registry subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Modem Spy

  6. Adds the value:

    "modemspy" = "%ProgramFiles%\Modem Spy\Modemspy.exe"

    to the registry subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    which ensures the program runs on windows startup.



The following instructions pertain to all Symantec antivirus products that support security risk detection.
  1. Update the definitions.
  2. Uninstall the security risk.
  3. Run a full system scan.
  4. Delete any values added to the registry.
For specific details on each of these steps, read the following instructions.

1. To update the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.

2. To uninstall the Security Risk
  1. Do one of the following:
    1. On the Windows 98 taskbar:
      1. Click Start > Settings > Control Panel.
      2. In the Control Panel window, double-click Add/Remove Programs.

    2. On the Windows Me taskbar:
      1. Click Start > Settings > Control Panel.
      2. In the Control Panel window, double-click Add/Remove Programs.
        If you do not see the Add/Remove Programs icon, click "...view all Control Panel options."

    3. On the Windows 2000 taskbar:
      By default, Windows 2000 is set up the same as Windows 98, so follow the instructions for Windows 98. If otherwise, click Start, point to Settings > Control Panel, and then click Add/Remove Programs.

    4. On the Windows XP taskbar:
      1. Click Start > Control Panel.
      2. In the Control Panel window, double-click Add or Remove Programs.

  2. Click Modem Spy.


    Note:
    You may need to use the scroll bar to view the whole list.

  3. Click Add/Remove, Change/Remove, or Remove (this varies with the operating system). Follow the prompts.

    Note: After running the Add/Remove programs applet, all the files may have been removed. You will want to run a full system scan to ensure that this is the case. However, it is possible that no files will be detected after using Add/Remove programs.

3. To run the scan
  1. Start your Symantec antivirus program, and then run a full system scan.
  2. If any files are detected, and depending on which software version you are using, you may see one or more of the following options:

    Note: This applies only to versions of Norton AntiVirus that support security risk detection. If you are running a version of Symantec AntiVirus Corporate Edition that supports security risk detection, and security risk detection has been enabled, you will only see a message box that gives the results of the scan. If you have questions in this situation, contact your network administrator.
    • Exclude (Not recommended): If you click this button, it will set the risk so that it is no longer detectable. That is, the antivirus program will keep the security risk on your computer and will no longer detect it to remove from your computer.

    • Ignore or Skip: This option tells the scanner to ignore the risk for this scan only. It will be detected again the next time that you run a scan.

    • Cancel: This option is new to Norton Antivirus 2005. It is used when Norton Antivirus 2005 has determined that it cannot delete a security risk. This Cancel option tells the scanner to ignore the risk for this scan only, and thus, the risk will be detected again the next time that you run a scan.

      To actually delete the security risk:
      • Click its file name (under the Filename column).
      • In the Item Information box that displays, write down the full path and file name.
      • Then use Windows Explorer to locate and delete the file.

        If Windows reports that it cannot delete the file, this indicates that the file is in use. In this situation, complete the rest of the instructions on this page, restart the computer in Safe mode, and then delete the file using Windows Explorer. Restart the computer in Normal mode.

    • Delete: This option will attempt to delete the detected files. In some cases, the scanner will not be able to do this.
      • If you see a message, "Delete Failed" (or similar message), manually delete the file.
      • Click the file name of the risk that is under the Filename column.
      • In the Item Information box that displays, write down the full path and file name.
      • Then use Windows Explorer to locate and delete the file.

        If Windows reports that it cannot delete the file, this indicates that the file is in use. In this situation, complete the rest of the instructions on this page, restart the computer in Safe mode, and then delete the file using Windows Explorer. Restart the computer in Normal mode.
Important: If your Symantec antivirus product reports that it cannot delete a detected file, Windows may be using the file. To fix this, run the scan in Safe mode. For instructions, read the document: How to start the computer in Safe Mode . Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the risk may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [File path]
Message body: Windows cannot find [file name]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. Read the document: How to make a backup of the Windows registry .
  1. Click Start > Run.
  2. Type regedit

    Then click OK.

    Note: If the registry editor fails to open the risk may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

  3. Navigate to the subkey:

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer
    \UserData\S-1-5-18\Products\904000001E872D116BF00006799C897E\Usage

  4. In the right pane, delete the value:

    "ProductNonBootFiles" = "0x30E7000D"

  5. Navigate to and delete the following subkeys:

    HKEY_CLASSES_ROOT\.msplg
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Modem Spy

  6. Navigate to the subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

  7. In the right pane, delete the value:

    "modemspy" = "%ProgramFiles%\Modem Spy\Modemspy.exe"

  8. Exit the Registry Editor.