How does an Identity Restoration
Specialist help?
In case of identity theft, your Identity Restoration Specialist will help guide you through the restoration process from start to finish. The steps that will be taken:
Norton 360 Platinum
With Identity Protection Features
Powerful Device Security, online privacy features such as our Secure VPN, Identity Protection features including Dark Web Monitoring, Social Media Monitoring, plus Restoration Support in case of identity theft.
All in a single solution.
Norton 360 Platinum offers protection for up to 5 or 10 PCs, Mac®, smartphones or tablets.
How does an Identity Restoration
Real-time Threat Protection
Advanced security with antivirus helps protect against existing and emerging online threats to your device, and helps protect your private and financial information when you go online.
Social Media Monitoring
Helps keep your social media accounts safer by monitoring them for account takeovers, risky activity and inappropriate content.17
SafeCam for PC
Alerts you to attempts to access your webcam and helps you block unauthorized access to it.5
Password Manager
Tools to easily generate, store, and manage your passwords, credit card information and other credentials online – more securely.
PC Cloud Backup
Store important files and documents as a preventive measure against data loss due to hard drive failures, stolen devices and even ransomware.‡‡, 4
Dark Web Monitoring
We monitor and notify you if we find your personal information on the Dark Web.§
Secure VPN
Browse anonymously and more securely with a no log Virtual Private Network (VPN), adds bank-grade encryption to help ensure the information you send and receive is secure and private.
School Time
Remote learning requires the internet, so pausing the internet on your child’s device is not an option. Manage your child’s remote learning environment and keep your child focused while school’s in session.‡
Identity Restoration Support
Should you discover you are a victim of identity theft, Identity Restoration Specialists are on-hand to advise you on the steps you should take and calls to make with relevant parties.
Financial Monitoring
Helps you catch unwanted subscriptions in an easy to use overview and alerts you to suspicious transactions on your bank accounts and credit cards.
Social media should be fun, we help you navigate it more safely.
Social media lets us connect with the world but may come with risk. Someone could take over your account, or send you links or scams that lead to risky sites.
Social Media Monitoring17 helps you keep your social media accounts safer. We monitor your accounts on popular social media sites and notify you of suspicious activity. If we think your account may be compromised, we’ll let you know and we’ll notify you of risky links.
Protection so good, it’s backed by a full refund.2
We’re so confident in our antivirus and malware protection that if you’re a current Norton service subscriber and you get an infection on your device that our experts can’t remove, you get a full refund.2 That’s assurance you can’t get from free software.
Multiple layers of protection for your devices and online privacy, plus Dark Web Monitoring§ and Social Media Monitoring17 all in a single solution.
Norton 360 Platinum includes malware protection for up to 10 PCs, Mac®, Android™ or iOS devices, Secure VPN for 10 devices for online privacy, Parental Control‡ to help protect your children online, SafeCam5 to help you block unauthorized access to your Windows PC’s webcam, Password Manager and Windows PC Cloud Backup4.
System Requirements
Not all features are available on all devices and platforms.
Norton Parental Control, Norton Cloud Backup, and Norton SafeCam are presently not supported on Mac OS.
Windows support includes devices using x86/Intel and AMD Snapdragon/ARM chips.
Versions using Snapdragon/ARM do not include Cloud Backup, Parental control, and Software Updater.
Windows™ Operating Systems
Compatible with Microsoft Windows 11
Microsoft Windows 10 (all versions)
Microsoft Windows 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers.
Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later with SHA2 support
Mac® Operating Systems
Current and previous two versions of Mac OS.
Features not supported: Norton Cloud Backup, Norton Parental Control, Norton SafeCam.
Android™ Operating Systems
Android 8.0 or later. Must have Google Play app installed. Multi-user mode not supported.
iOS Operating Systems
iPhones or iPads running the current and previous two versions of Apple® iOS.
Norton VPN is available for Windows™ PC, Mac®, iOS and Android™ devices. It may be used on the specified number of devices during the subscription term. VPN availability subject to restrictions in certain countries, please check your local laws.
Windows™ Operating Systems
Microsoft Windows 11/10 (all versions except Windows 11/10 in S mode).
Microsoft Windows 8/8.1 (all versions).
Microsoft Windows 7 (32-bit and 64-bit) with Service Pack 1 (SP 1) or later.
Some of the existing Norton Device Security and Norton VPN products are not compatible with Windows OS on ARM devices.
Mac® Operating Systems
Mac OS X 10.12.x (Sierra) or later.
Android™ Operating Systems
Androids running 8.0 or later. Must have Google Play app installed.
iOS Operating Systems
iPhones or iPads running the current and previous two versions of Apple® iOS.
No one can prevent all cybercrime or identity theft.
- Details: subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless cancelled first.
- Renewal: subscriptions automatically renew unless the renewal is cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here.
- Cancellation & Refund: you can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation & Refund Policy. To cancel your contract or request a refund, click here.
2 Virus Protection Promise: To be eligible, you must have a qualifying subscription with automatic renewal. If a Norton expert is unable to remove the virus from your device, then you may receive a refund based on the actual price paid for the current term of your qualifying subscription. If you have a bundle (a qualifying subscription from Norton purchased with either another offering from Norton, or a third party offering), your refund will be limited to the Manufacturer’s Suggested Retail Price of only your qualifying subscription for the current term, not to exceed the total bundled price paid. Any refund will be net of any discounts or refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See Norton.com/guarantee for complete details.
4 Cloud Backup features are only available on Windows (excluding Windows in S mode, Windows running on ARM processor).
5 SafeCam features are only available on Windows (excluding Windows in S mode).
6 Location Supervision features are NOT available in all countries. Click here for details. To work, the child’s device must have Norton Family app installed and be turned on.
8 Video Supervision requires a browser extension on Windows and the in-app Norton Browser on iOS and Android. It monitors videos viewed on YouTube.com (but not YouTube videos embedded in other websites or blogs) and on Hulu.com (but only on Windows). It does not work with the YouTube or Hulu apps.
9 Based on a test of eight other leading VPN products selected by Gen in the VPN Products Performance Benchmarks report conducted by PassMark Software commissioned by Gen, November 2023.
16 To suppress most alerts for Windows, full-screen mode must be in use.
17 Social Media Monitoring is not available on all social media platforms and the features differ between platforms, for details go to norton.com/smm. Does not include monitoring of chats or direct messages. May not identify all cyberbullying, explicit or illegal content or hate speech.
19 Coverage is provided to eligible Insured Persons by AIG Insurance New Zealand Limited (“AIG”) under a Master Policy between AIG and NortonLifeLock Singapore Pte Ltd. Terms, conditions, exclusions and limitations apply, See the Identity Theft Insurance New Zealand Policy Information Booklet found on https://www.nortonlifelock.com/aa/en/legal/ for details.
NortonLifeLock Singapore Pte Ltd. is not the insurer of the Master Policy. Neither AIG nor NortonLifeLock Singapore Pte Ltd. is licensed to provide personal financial advice about the insurance. Please obtain your own financial product advice about our services and consider the policy information booklet to determine if the coverage is right for you.
γ Norton Safe Search does not provide a security rating for sponsored links nor does it filter out potentially unsafe sponsored links from the search results. Not available on all browsers.
‡ Parental Control can only be installed and used on a child’s Windows™ PC, iOS and Android™ device but not all features are available on all platforms. Parents can monitor and manage their child’s activities from any device – Windows PC (excluding Windows in S mode), Mac, iOS and Android – via our mobile apps, or by signing into their account at my.Norton.com and selecting Parental Control via any browser. Mobile app must be downloaded separately. The iOS app is available in all except these countries.
Popular browsers are supported, including Chrome, Edge, and FireFox. Parental Control portal access is not supported on Internet Explorer. On iOS and Android, the in-app Norton Browser must be used to get the full benefit of the features.
‡‡ Requires your device to have an Internet/data plan and be turned on.
§ Dark Web Monitoring defaults to monitor your email address only and begins immediately. Sign in to your account to enter more information for monitoring.
Δ 24/7 Support is available in English only. See https://www.norton.com/globalsupport. Identity Restoration Support is only available 9:00 - 18:00 GMT (Mon-Fri), as they are not available 24/7.
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